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Types of Information We Collect

How You Can Protect Your Information

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Disclaimer

Types of Information We Collect

At North Star HR Inc., we collect two types of information from our clients and from website visitors. With your consent, we collect personal information. We may also collect anonymous/non-personal information.

Personal Information

Personal information is information that refers to you specifically. With your consent, we may gather personal information from you in over the telephone or by corresponding with you via mail or the Internet.

The type of information we usually collect and maintain in your Client and or job seeker file may include:

For Job seekers or subscribers may include

Name
Mailing Address
E-mail Address
Telephone Number
Place of Employment
Professional Skills Training

For subscribers, information may include:

Business Name
Business Address
Business Telephone Number
Name(s) of Owner(s), Officer(s) and Director(s)
Industry Type

The choice to provide us with personal and financial information is always yours. However, your decision to withhold particular details may limit the services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives.

If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. In some instances, North Star HR Inc. may also maintain a file containing contact history that is used for Client and or job seeker inquiry purposes.

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Anonymous/Non-Personal Information

At North Star HR Inc. we routinely collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity. For example, our web servers collect some anonymous/non-personal information automatically when you visit our website. Gathered electronically, this information may include the pages you visited, the type of web browser you are using, the level of encryption your browser supports and your Internet Protocol address. The anonymous/non-personal information collected may be used for research and analytical purposes. For example, we are able to determine how many times our online privacy policy has been visited but we do not know any specific information about those visitors.

To help us better understand our markets, we may also gather information for analytical purposes by conducting anonymous Client and or job seeker surveys, by extracting demographic information from existing files and from Statistics Canada.

All of the information you provide to us is securely maintained and is kept strictly confidential.

At North Star HR Inc. we are all governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.

Client information is strictly confidential. With your consent we will share information with other businesses or suppliers who perform services on our behalf. Unless you authorize us to release it, or release is either required or permitted by law, we never sell, lease or trade information about you or your accounts to other parties.

North Star HR Inc., Affiliates and Subsidiaries
To ensure you benefit from our full range of products and services and as permitted by law, client information is sometimes shared with other North Star HR Inc., affiliates and subsidiaries.

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Our Employees

In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, our designated employees will access your information to verify that you are the account-holder and to assist you in fulfilling your requests.

As a condition of our employment, all employees of North Star HR Inc. are required to abide by the privacy standards we have established. They are also required to work within the principles of ethical behaviour as set out in our internal Employee Rules and must follow all applicable laws and regulations. Employees are informed about the importance of privacy and they are required to sign a code of conduct and a confidentiality agreement that prohibits the disclosure of any client information to unauthorized individuals or parties. To reinforce our understanding and commitment to upholding client privacy and confidentiality, employees periodically receive up-to-date literature about our privacy policies, principles and standards.

Unauthorized access to and/or disclosure of client information by an employee of North Star HR Inc. is strictly prohibited. All employees are expected to maintain the confidentiality of Client and or job seeker information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

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Outside Service Suppliers

At North Star HR Inc. we sometimes contract outside organizations to perform specialized services such as Help Desk Support. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you. For example, we give access to the HelpDesk Staff your account information to assist you in resolving the technical problem and or issue you have encountered.

When we contract our suppliers to provide specialized services, they are given only the information necessary to perform those services. Additionally, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide. In fact, our suppliers are bound by strict contractual obligations that have been designed to protect the privacy and security of your information. Furthermore, as part of our contract agreements, our suppliers and our employees are required to protect your information in a manner that is consistent with the privacy policies and practices that we have established.

Should you not wish to have your personal information shared with, these Companies, simply:

Type in the name of the Company you wish to exclude or

Call our HelpDesk at 1-204-294-9793 to have them remove your file from future access.

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